Worked with Melissa to obtain Homeowners Insurance. Called late on a Thursday, past 5 pm, hoping to get insurance to start for the very next day and she stayed on the line for me for a whole hour to set me up. She also took the time to explain a lot of insurance terms to an insurance layman like myself.I am very thankful. If you need help getting insurance, and want to work with someone nice and patient, go with Melissa.